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Entry and Basic-level Banking, microfinance, insurance Jobs in Kenya
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Absa Group Ltd
Assistant Relationship Manager
Nairobi, Kenya
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Britam
CLOSEDInclusive Insurance Associate
Nairobi, Kenya
Closing: May 10, 2024
2 days remainingPublished: May 7, 2024 (2 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Qualification
- Bachelor’s degree
Preferred Experience
- Understanding of Banking Products
- Sales & Service Work Experience
Responsibilities
Qualification
- Bachelor’s degree
Preferred Experience
- Understanding of Banking Products
- Sales & Service Work Experience
Customer: Placing the customer at the centre of our business and in every activity, we undertake - 50%
- Develop and maintain own contacts with individuals within Customers’ organisation.
- Act as principal point of contact in the Relationship Managers’ absence.
- Co-ordinate introduction to and from other areas of the Absa Group where appropriate and monitor outcome.
- Assist in development of and revision of Customer Relationship Plans.
- Monitor Customer Relationship Plans with the Relationship Manager.
- Monitor level of Customer service and satisfaction based on Corporate Banking Service standards.
- Develop and maintain links with local business community and support Relationship Manager in same activity.
- Participate in business development presentations where appropriate.
- Conduct research to identify potential new customers and maintain a database.
- Arrange and undertake product presentations where appropriate.
- Develop and maintain contacts with specialists in other sectors and areas of the Bank and Group.
- Monitor leads and update lead tracking systems.
- Support set up of products from other areas of the Absa Group.
- Attend Corporate Banking team meetings and contribute fully including suggestions on ways to improve customer service.
- Update and maintain proper customer information for efficient customer service.
- Take up end to end relationship role for a few clients through an assigned portfolio that will be determined from time to time.
- Keep product knowledge up to date for products from other areas of the Absa Group.
- Conduct full customer due diligence on customers during on boarding and on a regular basis as per the requirements of the business and compliance teams.
- Act as a liaison for risk management information purposes with customers, accountants, solicitors and other relevant people.
- Collate customer produced financial information and co-ordinate input on the relevant credit systems by the corporate credit team.
- Use analysed financial and non-financial information to identify key issues prior to discussion with the Relationship Manager for new and existing business in conjunction with the corporate credit team.
- Assist with creation of Credit Applications.
- Support the review of facility letters and co-ordinate execution of documentation and drawdown of facilities.
- Provide technical input and undertake research for the Relationship Manager in connection with proposed security and liaise to arrange preparation and execution of security documentation.
- Review of refer list and other risk reports.
- Attend joint credit and relationship team meetings and contribute fully including suggestions on ways to improve governance and controls on the portfolio.
- Help to minimise Operational Risk in delivery of Corporate Banking Products and Services by adhering to the procedures and guidelines within Corporate Banking.
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role
- Identify own strengths and weaknesses in skills and attributes, review self-development plans and ensure training and development are accommodated.
- Being receptive to feedback and constantly striving to develop new skills and knowledge.
- Work to enhance the capacity of the organization by getting the best out of people.
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.